Shipping policy
Shipping Policy
Order Processing Time All orders are processed and dispatched from our fulfillment centers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated Shipping Times We partner with reliable global carriers and local postal services (such as USPS, Royal Mail, Canada Post, and Australia Post) to ensure your package arrives safely.
Estimated delivery times vary depending on your location:
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United States: 7 - 15 business days
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United Kingdom: 7 - 12 business days
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Canada & Australia: 7 - 15 business days
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Rest of the World: 10 - 20 business days
Please note that these are estimated delivery times. Occasional delays may happen due to customs processing or high seasonal volumes.
Shipping Rates : We offer FREE standard shipping on all international orders.)
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the system.
Customs, Duties, and Taxes Runner Plush is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages If you haven’t received your order within the estimated delivery time, or if your item arrives damaged, please contact us immediately at info@runnerplush.com with your name and order number. We evaluate these issues on a case-by-case basis and will work with you to find a satisfactory solution.
